Nehemia Kipkorir Bett

Entered and validated student data into the Kenya National Examinations Council (KNEC) Information System with high accuracy, ensuring reliable records for examination processing.

Collaborated effectively with a team to manage and update large datasets, contributing to the integrity and efficiency of the national examination system.

Utilized IT skills to troubleshoot minor system issues, ensuring uninterrupted data entry operations during a critical period.

Assisted in the maintenance and monitoring of Local Area Network (LAN) and Wide Area Network (WAN) configurations, ensuring smooth and secure connectivity between KRA systems.

Provided first-level technical support to diagnose and address network issues, resulting in minimal interruption to KRA operations.

Implemented fundamental security procedures, including firewall administration and monitoring, to safeguard against cybersecurity threats.

Helped manage server rooms and network hardware, ensuring proper integration and performance of network systems.

Maintained meticulous records of network setups, incidents, and resolutions, contributing to updated IT infrastructure documentation.

Developed and led a tiered support system and user support campaign, achieving 90-95% first-call resolution and a 25-30% reduction in system downtime for over 500 users.

Conducted weekly maintenance on 30 units, increasing equipment lifespan by 20% and decreasing replacement expenses by 15%.

Improved operating efficiency by performing weekly maintenance on over 25 hardware items, resulting in a 30% improvement in equipment life and a 10% reduction in replacement costs.

Led a software upgrade campaign for over 100 devices, decreasing issues by 25% and enhancing system security.

Managed software update projects for 120+ devices, significantly improving security and network performance.

Configured and installed over 20 network systems, significantly improving connectivity and operational efficiency for more than 150 users across various units.

Delivered technical support to over 300 users, consistently resolving 90% of issues on the first contact, which reduced system downtime by 25%.

Performed daily checks on over 40 ward computer systems, ensuring 98% system uptime and minimizing disruptions to essential services.

Diagnosed and resolved an average of 30 network issues monthly, with accurate reporting of hardware damages leading to a 35% reduction in overall downtime and quicker repair responses.

Conducted regular maintenance and repairs on over 25 hardware units each week, extending equipment life by 15% and reducing replacement costs by 10%.

Collected and updated data for over 500 coffee farmers on the COFFEEMIS system, ensuring data accuracy and improving traceability of coffee production by 25%.

Collected and verified data from over 1,000 households, contributing to the accuracy of national datasets used for planning and resource allocation, with a 98% data accuracy rate.